> How do I make a bet?
First, log in with your login and password. Select one or several bets from our line-up and use the mouse to click on an estimated outcome. Your bet will then appear in the bet slip on the right-hand side of the homepage. Next, specify the amount you wish to stake and your preferred type of bet (single, parlay, system or chain bets) and click on "next". In the third and final phase, you can either finally confirm the bet or cancel it. Please note that our GTCs do not permit cancelling any bets once they have been placed.
> What are the types of bets?
> You can choose different types of bets. Starting with one prediction, you can use the single bet option (single), with two or more predictions you can place parlay bets, and with three or more predictions you can place a "system" or "chain" bet. And if you would prefer to place single or system bets, you need to select the desired option.
> What is a "Single" bet?
Single bet is the simplest form of betting. You predict an outcome, specify the desired stake and place the bet. If your prediction appears to be correct, you win the bet. The winnings are calculated by multiplying the odds by the stake.
> What is a "Parlay" bet?
Parlay bets' total odds are calculated by multiplying the odds of all the individual predictions. Please note that parlay bet is considered to be won if all your predictions turn out to be correct.
> What is a "Chain" bet?
"Chain" - bet which is a combination of single bets including events independent from each other. The sum of single bet of chain‘s each event is equal to the sum of chain. The client is given a chance to determine independently the order of the bets included in the chain and stake only on the first event of the chain. Thus the concept of "account of the chain" is imported. After the tournament of each single bet included in the chain the sum of that account is calculated. Initially it is equal to the sum of the first bet.

If the sum on the chain account is less than its initial sum, the chain’s next event’s single bet is calculated by the account balance. The procedure of chain’s calculation depends on the order of bets mentioned in the given ticket but not on time. The sum which remains on the account after calculation of all bets in the chain, is a subject to payment. If the sum on the account reaches zero - the chain breaks and is considered to be lost.

> Which bets can be combined to form a parlay bet?
The vast majority of the offered bets may be combined freely in a parlay. There are a few exceptions, however, such as certain Formula - 1 bets that can only be placed as single bets. It is the bookmakers who decide which bets can be combined and their decision is based on various factors, such as the respective game or the event. You will be informed of their decision by the time the bets are placed. Please note: several bets on the same event/outcome cannot be placed as a parlay or a system bet.
> What is a "System" bet?
As soon as you have entered three or more outcomes on the bet slip, you can place a system bet. The number of possible system bets depends on the number of predicted outcomes. The possible variants of the system bet with your predictions will be displayed automatically.  The main difference between system bets and parlay bets is that you can win a system bet even if not all of your predicictions are correct. For example, in the case of a 2/3 system bet, you win even if only two of your three predictions turn out to be correct. Please note that the amount of possible winnings which is displayed when you place your bet corresponds to the maximum winnings. In a system bet, combinations of predictions are formed automatically.
> How does LIVE betting work?
Our LIVE bets will keep you in suspense till the termination of the sports event. Hundreds of fans simultaneously make bets in the mode of real time. The odds of bets are dynamical and change depending on the course of the sports event. Simultaneously the detailed information, such as the expired time, the current score, quantity of the shown yellow and red cards, etc is displayed in real time. LIVE bets are available not only for soccer games but also for other sports events, such as tennis, Formula 1, American football, ice hockey, skiing, etc.
> When I try to place a bet, I get a message that I have exceeded the winning limit. How high is the winning limit?  
Our bookmakers are entitled to set lower winning limits per bet. You will be informed of this directly when you place your bet. There may be various reasons for changing a winning limit, depending on the supply and demand for a bet. Please note that winning limits may also be lowered for a short time when our bookmakers update the odds. It is usually possible to place the same bet with higher stakes shortly thereafter. In the meantime, however, the odds may also have been changed.
> What is the minimal/maximal size of the bet?
The maximal amount of one bet is defined by the maximal amount of the winnig specified above. If choosing a bet you have received a message that the amount of your bet exceeds the maximal amount, reduce the amount of the bet accordingly. The minimal amount of a bet is €0.5.
> How it is possible to remove the prediction chosen by me from the coupon? 
Separate predictions can be removed, by clicking directly on the x button on the right side of the coupon.
> I have placed a bet by mistake. What can I do?
Unfortunately, in accordance with the Terms and Conditions we are not allowed to cancel bets once they have been placed. Accordig to our General Terms and Conditions, a bet is considered to be placed as soon as it is displayed in your betting account under "My bets".Before you confirm a bet, you can click on "BACK" in the bet slip and not place the bet. However, once you have confirmed the bet in the coupon your bet is accepted and can no longer be cancelled. 
> How can I check up, whether my bet is accepted?
As soon as you have confirmed the bet in the coupon, by pressing the button "Stake", you will receive a confirmation of acceptance if the bet has been placed successfully. Each bet that you place will appear in your betting account under "My bets".
> I have bet on a game that has been postponed. What will happen with my bet?
If a betting event fails to take place as scheduled, for any reason, or if it ends without an official score and is not renewed within 30 hours, the bets will be refunded or credited to your account. If this game event is a part of a parlay or system bet, the event will be calculated with odds 1.
> My bet has not been settled yet. Why not?
First of all, please check the detailed view of the corresponding bet in "My account"/"My bets" to be sure that the betting event has already taken place. If the event has already taken place and more than three hours have elapsed since the announcement of the results but your bet is still not calculated, please contact our customer support team, indicating your user ID and the corresponding bet number (as displayed in the detailed view of the bet). Please note that sometimes there may be delays in the calculation because the results must be confirmed by official sources. In the case of LIVE bets, the bets are calculated in real time as the game progresses. In individual cases, there may be delays in the calculation. For example, to make a correct calculation it can be necessary to review the record of the sports event. However it is possible only after termination of the match as the service of LIVE bets is more important.
> Where can I find results of a concrete game?
You can find the results of the proposed sports events on an official website of the federations/leagues.
> Why are these bets called "Hot"?
This kind of "Parlay" includes only those sports events, which will take place within the nearest hours. Parlay - is a betting on many events not dependable on each other. A Parlay winning is calculated by multiplying the sum of the stake by each odd of each event. The participant can include in parlays any events that are not depending on each other. "Parlays" are counted as won if all the events in parlays are predicted correctly. If at least one event is predicted incorrectly, the parlay is lost.
> How to connect events in one game?
Groups of events of one game, mentioned in rings under the numbers 1, 2, 3, etc. can be connected to each other in combined bets ("Express", "Chain", "System").For example: the group "1X-12-X2" can be connected with the group "Substitutions", "Corners", "Handicaps".